Technical Service Manager

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

Manage service and warranty support functions, to include: administration, technical service support, repairs, part requests and recovery. Supervise technical support team. Maintain customer satisfaction and maximum service by providing customers and service providers with technical assistance. Manage local service providers in performance of service, repair parts deliveries and parts recovery. Increase JLG Parts and Service Sales, support business growth initiatives, and develop aftermarket business opportunities.

YOUR IMPACT

• Manage, assign and supervise the work of others

• Train and mentor subordinates in the areas of vehicle warranty LEAM operations, day-to-day business operations, system measures, or program management.

• Travel as required in support of JLG customers and service providers.

• Diagnose, repair, and service JLG Equipment concerns.

• Coordinate with customers, service providers, and fellow employees to get service and parts expedited to the customer’s satisfaction.

• Anticipate customer needs and develop recommended parts stocking requirements for upcoming field and maintenance operations.

• Coordinate field service reporting and database maintenance.

• Assist JLG aftermarket business development personnel with market resource and identification of new business opportunities.

• Develop and report service. Parts and service sales critical issues.

• Review reports for systemic issues and initiate Continuous Improvement Reports (CIRs) to have corrective actions taken to insulate the customer.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Business, automotive technical, mechanical engineering, or related field; or 4 years professional experience in a related field

• A minimum of 7 years relevant experience in a leadership role

STANDOUT QUALIFICATIONS

• 15 years previous access equipment experience

• Excellent oral and written communication skills with attention to detail

WHY JLG, AN OSHKOSH COMPANY?

Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees’ success through various skills and training opportunities. Named one of the World’s Most Ethical Companies™ by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the ~15k+ team members around the world who embody them.

We put people first. We do the right thing. We persevere. We are better together.

Pay Range:

$91,800.00 - $153,200.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.