Product Manager (Software, Network & CX)

You will be working with the Product & Systems in Bengaluru.

This team runs on a hustle mindset with an objective to increase Exponent Energy’s market share in the city of Bengaluru and beyond and help more people adapt to 15-minute rapid charging technology achieved by our Flexible Energy Stack, which consists of the e^pack (battery pack) and e^pump (charging station).

Our philosophy: Break. Believe. Build

Break stuff. Break assumptions. Break the thumb rule.

Believe in the team. Believe in the process. Believe through failures.

Build fast. Build passionately. Build to simplify.

Role Overview:

We seek a Product Manager to lead our digital software stack, network intelligence tools, and customer experience solutions. The role bridges technology, data, and customer-facing platforms to drive a seamless Exponent ownership and network experience.

Key Responsibilities:

Define product roadmaps for network intelligence, Customer Experience(CX) tools, and software services

Collaborate with engineering teams to develop and optimize digital features (routing, payments, analytics)

Leverage customer insights and data to improve user experience across e^pump and connected apps

Identify metrics that matter, find ways to improve those metrics and get it done.

Build dashboard and alert systems for service teams to react to field issues and proactively manage customer experience

Work with marketing teams to create the right communication to customers when we make feature changes/product launches.

Manage cross-functional alignment across system engineering, software, and business teams

Track KPIs (network reliability, CX satisfaction, uptime) and drive iterative improvements

Requirements:

Customer centricity!! Product/CX roles in other mass market retail businesses. Understand what customers want and dive deeper to what’s not said.

Identify metrics that matter for great customer experience.

5+ years of product management experience in software, network, or platform products (preferably in EV/energy tech)

Strong understanding of customer experience tools, data dashboarding,visualization and actionability inferencing

Excellent communication, stakeholder management, and data-driven decision-making skills

What matters:

Quality of work

Approach towards problem-solving

Dissatisfaction towards mediocre work

Resilient attitude to bounce back after failing

About Us

Exponent simplifies energy for EVs.

Co-founded by Arun Vinayak (Ather Energy's Founding Partner & Former Chief Product Officer) and Sanjay Byalal (Former hardware strategic sourcing and cell strategy lead, Ather and Former Supply Chain Lead, HUL), Exponent focuses on solving two sides of the energy problem by building the e^pack (charging station) and e^pump (battery pack) which together unlock 15-min rapid charging.

The 200+ strong team of passionate builders have a ton of EV experience and are currently looking for more builders to join one of the best EV teams in India to build & scale Exponent.