Technical Customer Success Manager with French

At AMPECO, we are accelerating positive change and transformation toward clean technologies. We enable businesses with innovative software solutions in the e-mobility and energy sector. SaaS companies use our product to manage their EV charging infrastructure, processes, and energy efficiency. It’s offered as a white-label product and is already used by companies in the UK, continental Europe, South and North America, Australia, and Asia. 

Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded, capable people eager to give, learn, and grow with us.

About the role

As a Technical Customer Success Manager, you'll be at the forefront of driving technical implementation and success for our clients, combining deep product expertise with project delivery capabilities. You'll serve as the primary point of contact for customers, leading them through successful technical onboarding, integration, and optimisation phases of their journey with our product suite. The role requires you to balance hands-on technical guidance with project management excellence, ensuring our solutions are effectively implemented and aligned with our clients' business objectives.

Read on if you believe you can contribute to our mission of advancing the transformation of the mobility and energy sector with technology and smart software solutions.

Your contribution

• Technical Guidance:

• Develop deep product expertise, serving as an authority on our product suite's features, capabilities, integrations and enterprise-wide deployments

• Provide expert guidance and strategic support to drive optimal product utilisation by customers

• Understand our clients' business models to align product capabilities with customers' long-term business strategies

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• Managing Strategic accounts:

• Act as a trusted strategic advisor to customers, driving business value and innovation

• Oversee and optimise customer onboarding processes, continuously contributing to enhance the onboarding experience

• Manage cross-functional collaboration between stakeholders to drive complex implementations and strategic initiatives

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• Advisory & Business Impact:

• Establish a systematic approach to gather and analyse customer feedback ensuring requirements are addressed by respective teams

• Provide strategic consultation on market positioning and product value maximisation

• Lead the discovery of expansion opportunities by leveraging understanding of customer challenges and business expansion goals

Must have

• Experience in customer-facing roles in a software company, preferably SaaS product company;

• Demonstrated excellence in building and maintaining strategic client relationships, leading strategic online meetings and training programs;

• Advanced technical proficiency with proven ability to master complex software systems and technology stacks;

• Demonstrated growth mindset through consistent self-directed learning and a proven ability to acquire new skills as needed;

• Superior communication, stakeholder and project management skills;

• Exceptional organizational and time management skills;

• Fluent English and French (written and verbal).

Considered an advantage

• Knowledge of and/or interest in the eMobility and electric vehicles industry;

• Experience with leading online meetings and/or training sessions with customers;

• Experience in writing software specifications, use cases, and documenting customer requirements.

What we offer

• Opportunity to join a fast-growing company on the path to become a global industry leader;

• Opportunity to work with amazing, highly experienced people;

• Flexible work hours;

• Bonus day off to celebrate your birthday;

• 5 additional vacation days per year, after your first year with the company;

• Social events and awesome team buildings;

• Medical insurance for you and for your family, with great coverage;

• Monthly shared mobility allowance (covers Spark and GOeGO);

• EV week – you get a company electric car for yourself for a week every 1-2 months.

Our team at AMPECO is deeply committed to our mission and we're looking for like-minded individuals eager to give, learn and grow with us. If you're passionate about innovative technology and want to make a real impact in the e-mobility sector, we want to hear from you. Join AMPECO in building the future of EV charging!

Our interview process is entirely remote. Only shortlisted candidates will be contacted.