Field Service Engineer - Laboratory Instruments

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Gerhardt is one of the leading global suppliers of laboratory equipment and analytical systems for food, animal feed, and environmental testing

As a Field Service Engineer (REMOTE), you will play a critical role in supporting the maintenance and troubleshooting of laboratory instruments for Gerhardt GmBH which includes Digestion, Distillation, Protein, and Fiber, with a legacy dating back to 1846, as well as Titration and Viscosity instrumentation from SI Analytics, a Xylem Brand.

You will be operating primarily in lab environments, you will ensure optimal performance, reliability, and customer satisfaction by providing on-site technical expertise and responsive service. This position requires strong diagnostic skills, hands-on technical experience, and the ability to communicate effectively with lab personnel and internal teams.

Responsibilities:

• Troubleshoot complex system from Gerhardt and SI Analytics

• Perform preventative maintenance and repairs to ensure reliability, accuracy, and compliance to factory settings.

• Document service activities which include certifications, service reports, and issue resolutions.

• Prepare or review process documentation or operations manuals as upgrades occur on products

• This position requires travel up to 75% of the time. Travel is typically Monday-Friday or as required

• When not in the field the Service Engineer will assist customers via phone, email, etc, service planning and coordination, internal collaboration and non specific tasks that may be assigned during low utilization periods of downtime.

• Provide exceptional customer service, acting as the face of the company and foster long term customer relationships.

Qualifications:

• B.S Degree Electronics, Electrical Engineering or equivalent experience.

• High degree of electrical knowledge and proven experience.

• Hands on repair and maintenance experience with analytical instrumentation

• Must have strong mechanical knowledge, including pumps and valves

• Excellent customer service skills to built trust and rapport with customers

• Ability to communicate through video, phone calls, emails, and in person to technical and non technical audiences

• Must be able to lift and carry objects up to 30 lbs. 

• Basic networking and software configuration for instrument integration

• Must have a valid Driver’s License and a good driving record

• Must be able to follow all safety rules and wear all required safety equipment at the request of customer sites

• Must have the ability to travel to both domestic and international sites as needed

• MS Office and MS Windows

• English – both written and verbal

• Require reading and understanding schematics, P&ID’s and other related drawings to the equipment and process.

• Have the skills to diagnose, repair, or replace components on both high and low voltage systems.

• Ability to travel regularly and work independently with minimal supervision

• Must work under pressure while in the field in

• Adaptability to changing environments, technologies, and customer needs.

Xylem does not provide visa sponsorship for this position

The estimated salary range for this position is $78,000 to $101,800.00 plus bonus.   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. 

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Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation