The Service Support plays a key role in supporting the Sales &amp; Service organization by ensuring efficient coordination of service-related activities, accurate sales administration, and seamless communication between customers and internal stakeholders. This role contributes to high customer satisfaction, operational excellence, and effective service delivery.<p style="text-align:inherit;"></p><p style="text-align:left;"><b>Responsibilities / Tasks</b></p><div><p>Sales &amp; Service Administration</p><ul><li>Prepare, process, and manage sales quotations, proposals, service agreements, and related documentation.</li><li>Ensure all sales and service documentation is complete, accurate, and properly filed in accordance with company policies.</li><li>Maintain and regularly update customer records, pricing, and sales/service data in CRM and ERP systems (e.g., SAP, AXAPTA).</li></ul><p></p><h3>Order &amp; Service Coordination</h3><ul><li>Track and follow up on service orders, spare parts orders, delivery schedules, and invoicing status.</li><li>Coordinate closely with logistics, finance, service engineers, and other internal teams to ensure timely and accurate order fulfillment.</li><li>Act as a liaison between customers and internal departments to resolve issues and provide updates on service progress.</li></ul><p></p><h3>Customer Support</h3><ul><li>Respond promptly and professionally to customer inquiries related to service orders, deliveries, and documentation.</li><li>Provide timely updates on order status and service timelines to customers.</li><li>Support customer satisfaction by ensuring clear communication and follow-through on commitments.</li></ul><p></p><h3>Reporting &amp; Data Management</h3><ul><li>Generate regular sales and service reports, including order tracking, backlog, and performance summaries.</li><li>Assist in sales and service forecasting, budgeting, and data analysis as required by management.</li></ul><p></p><h3>Sales &amp; Service Team Support</h3><ul><li>Provide administrative support to the Sales &amp; Service team, including travel arrangements, meeting coordination, and calendar management.</li><li>Assist in organizing customer visits, service meetings, product demonstrations, exhibitions, and industry events.</li><li>Support ad-hoc projects and initiatives related to service operations and commercial activities.</li></ul><p></p><h3>Other</h3><ul><li>Perform other tasks and responsibilities as assigned by the Line Manager.</li></ul></div><p style="text-align:inherit;"></p><p style="text-align:left;"><b>Your Profile / Qualifications</b></p><div><h2>Education</h2><ul><li>Bachelor’s degree in Business Administration, Engineering, Supply Chain, or a related field.</li></ul><p></p><h3>Experience</h3><ul><li>Minimum 2–4 years of experience in sales support, service support, or customer service roles, preferably in an industrial, engineering, or multinational company environment.</li><li>Experience working with ERP and CRM systems such as SAP or AXAPTA is highly preferred.</li></ul><p></p><h3>Skills &amp; Competencies</h3><ul><li>Strong administrative, coordination, and organizational skills.</li><li>High attention to detail with the ability to manage multiple tasks simultaneously.</li><li>Customer-oriented mindset with good problem-solving abilities.</li><li>Strong communication skills in English and Vietnamese, both written and verbal.</li><li>Proficient in Microsoft Office applications (Excel, Word, PowerPoint).</li><li>Ability to work effectively in a cross-functional and multicultural environment.</li></ul><p></p><h3>Personal Attributes</h3><ul><li>Proactive, reliable, and well-organized.</li><li>Able to work independently as well as part of a team.</li><li>Comfortable working in a fast-paced, matrix organization.</li></ul></div><p style="text-align:inherit;"></p><p style="text-align:left;"><span><b>Did we spark your interest?</b><br>Then please click apply above to access our guided application process.</span></p>

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<div id="ember59" class="ember-view organization-about-module__content-consistant-cards-description"><span class="lt-line-clamp__raw-line">GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio.</span></div>
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Service Support, Back Office

The Service Support plays a key role in supporting the Sales &amp; Service organization by ensuring efficient coordination of service-related activities, accurate sales administration, and seamless communication between customers and internal stakeholders. This role contributes to high customer satisfaction, operational excellence, and effective service delivery.<p></p><p><b>Responsibilities / Tasks</b></p><div><p>Sales &amp; Service Administration</p><ul><li>Prepare, process, and manage sales quotations, proposals, service agreements, and related documentation.</li><li>Ensure all sales and service documentation is complete, accurate, and properly filed in accordance with company policies.</li><li>Maintain and regularly update customer records, pricing, and sales/service data in CRM and ERP systems (e.g., SAP, AXAPTA).</li></ul><p></p><h3>Order &amp; Service Coordination</h3><ul><li>Track and follow up on service orders, spare parts orders, delivery schedules, and invoicing status.</li><li>Coordinate closely with logistics, finance, service engineers, and other internal teams to ensure timely and accurate order fulfillment.</li><li>Act as a liaison between customers and internal departments to resolve issues and provide updates on service progress.</li></ul><p></p><h3>Customer Support</h3><ul><li>Respond promptly and professionally to customer inquiries related to service orders, deliveries, and documentation.</li><li>Provide timely updates on order status and service timelines to customers.</li><li>Support customer satisfaction by ensuring clear communication and follow-through on commitments.</li></ul><p></p><h3>Reporting &amp; Data Management</h3><ul><li>Generate regular sales and service reports, including order tracking, backlog, and performance summaries.</li><li>Assist in sales and service forecasting, budgeting, and data analysis as required by management.</li></ul><p></p><h3>Sales &amp; Service Team Support</h3><ul><li>Provide administrative support to the Sales &amp; Service team, including travel arrangements, meeting coordination, and calendar management.</li><li>Assist in organizing customer visits, service meetings, product demonstrations, exhibitions, and industry events.</li><li>Support ad-hoc projects and initiatives related to service operations and commercial activities.</li></ul><p></p><h3>Other</h3><ul><li>Perform other tasks and responsibilities as assigned by the Line Manager.</li></ul></div><p></p><p><b>Your Profile / Qualifications</b></p><div><h2>Education</h2><ul><li>Bachelor’s degree in Business Administration, Engineering, Supply Chain, or a related field.</li></ul><p></p><h3>Experience</h3><ul><li>Minimum 2–4 years of experience in sales support, service support, or customer service roles, preferably in an industrial, engineering, or multinational company environment.</li><li>Experience working with ERP and CRM systems such as SAP or AXAPTA is highly preferred.</li></ul><p></p><h3>Skills &amp; Competencies</h3><ul><li>Strong administrative, coordination, and organizational skills.</li><li>High attention to detail with the ability to manage multiple tasks simultaneously.</li><li>Customer-oriented mindset with good problem-solving abilities.</li><li>Strong communication skills in English and Vietnamese, both written and verbal.</li><li>Proficient in Microsoft Office applications (Excel, Word, PowerPoint).</li><li>Ability to work effectively in a cross-functional and multicultural environment.</li></ul><p></p><h3>Personal Attributes</h3><ul><li>Proactive, reliable, and well-organized.</li><li>Able to work independently as well as part of a team.</li><li>Comfortable working in a fast-paced, matrix organization.</li></ul></div><p></p><p><span><b>Did we spark your interest?</b><br />Then please click apply above to access our guided application process.</span></p>

Service Support, Back Office

About the Job

About the Company

GEA

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