The RoleThis role is responsible for documenting, standardising, and improving global sales processes across Commercial Operations. Acting as a bridge between Sales, Technology, and Operations, the Business Analyst will ensure processes are clearly defined, quality assured, and effectively embedded through training and documentation.The role plays a critical part in driving scalability, consistency, and operational excellence across the commercial organisation.Principal Accountabilities1. Sales Process Documentation &amp; Standardisation<ul><li>Document end-to-end sales processes across key workflows (e.g. lead-to-opportunity, opportunity-to-contract, renewal, forecasting)</li><li>Create clear, structured process maps (e.g. BPMN, flow diagrams) to support global alignment</li><li>Identify process gaps, inefficiencies, and inconsistencies, and recommend improvements</li><li>Maintain a centralised, up-to-date process repository (e.g. Confluence / SharePoint)</li></ul>2. Quality Assurance (QA) &amp; Testing<ul><li>Define and execute QA frameworks for sales processes, systems, and workflows (e.g. Salesforce changes, automation)</li><li>Develop test cases and test scripts aligned to business requirements</li><li>Conduct user acceptance testing (UAT) and ensure outputs meet defined acceptance criteria</li><li>Log, track, and resolve defects in partnership with technology and product teams</li><li>Ensure all process changes are tested before deployment</li></ul>3. Requirements Gathering &amp; Business Analysis<ul><li>Work with stakeholders (Sales, Marketing Ops, Finance, Product, Technology) to gather and document business requirements</li><li>Translate business needs into clear functional specifications and user stories</li><li>Support prioritisation of enhancements based on business impact and feasibility</li><li>Act as a key liaison between business users and technical teams</li></ul>4. Training &amp; Enablement<ul><li>Design and develop commercial operations training materials (e.g. playbooks, guides, process documentation)</li><li>Deliver structured onboarding content for new joiners and ongoing training for sales teams</li><li>Embed new processes and system changes through effective communication and training rollout</li><li>Ensure documentation is clear, accessible, and aligned to user needs</li></ul>5. Governance &amp; Continuous Improvement<ul><li>Support the governance of commercial processes, ensuring adherence to defined standards</li><li>Monitor process adoption and effectiveness using data and feedback</li><li>Drive continuous improvement initiatives to enhance productivity and data quality</li><li>Contribute to broader Commercial Operations transformation programmes</li></ul>Key Outcomes / Success Measures<ul><li>Documented and standardised core sales processes across key workflows</li><li>High-quality QA and testing with minimal post-release defects</li><li>Clear, well-adopted training materials across the sales organisation</li><li>Improved process efficiency, consistency, and data quality</li><li>Strong stakeholder alignment between business and technology teams</li></ul>KEY INTERFACES <ul><li>Sales Teams</li><li>Commercial Operations</li><li>Marketing Operations</li><li>Finance</li><li>Product &amp; Technology Teams</li></ul>

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Lithium Hangar Holdco Limited is the ultimate holding company for the Fastmarkets group of companies. Lithium Hangar Holdco Limited (14476245) is a company registered in England and Wales and is controlled by funds managed and/or advised by Astorg. Astorg is a European private equity firm with over &euro;20 billion of assets under management.

Business Analyst - 12 month FTC

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About the Company

Fastmarkets Ltd

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