Your mission Bonjour et bienvenue ! We are so glad to have you here with us at Sungrow - one of the world's leading forces in clean energy technology. If you are passionate about renewables, love solving technical puzzles, and want to grow in a truly international environment, then keep reading - this one is for you. As a VIE opportunity, this role is ideal for eligible European citizens eager to kick-start or accelerate their international career in the renewable energy sector.Joining our hotline hub in Warsaw, Poland, as a Technical Support Remote Engineer, you can expect your day-to-day to look a lot like this:<ul style="margin:0.25em 0px;padding:0px;font-family:Inter , sans-serif;font-size:13px;font-weight:400;color:rgb(62,63,66);font-style:normal;background-color:rgb(255,255,255);"><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">Be the go-to technical expert on our hotline, supporting distributors, installers, and end users across the French market with confidence and care.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">Manage and resolve incoming tickets efficiently, ensuring every customer query is handled with precision and a smile.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">Create and record FAQ content and online training courses tailored to the needs of your region, making knowledge accessible to all.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">Document processes, solutions, and best practices to continuously improve the support experience.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">Prepare and deliver regular performance reports - weekly, monthly, quarterly, and annually - to keep the department centre informed and aligned.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">Contribute actively to the continuous improvement of our remote support operations in a fast-paced, international team.</li></ul> Your profile Alright, now that you have a feel for what the role is about - let's talk about you! To thrive in this position and truly enjoy the journey, your background should ideally look something like this:<ul style="margin:0.25em 0px;padding:0px;font-family:Inter , sans-serif;font-size:13px;font-weight:400;color:rgb(62,63,66);font-style:normal;background-color:rgb(255,255,255);"><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">A Bachelor's degree or higher in Electrical Engineering or a related field - or equivalent hands-on experience that tells the same story.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">Some previous exposure to the energy sector is a real plus - whether through internships, projects, or professional experience.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">A genuine passion for clean technology and a strong drive to keep learning and growing in this space.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">Excellent command of both French and English at C1 level or above - you will be supporting French-speaking customers and collaborating in English daily.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">Strong proficiency in Microsoft Office tools - Word, Excel, PowerPoint, you know the drill.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">The ability to work independently, stay focused, and adapt quickly in a dynamic environment.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">A quick-learning mindset and the curiosity to deepen your knowledge in the renewable energy world.</li></ul>And don't worry - if you tick most but not all of these boxes, we still want to hear from you. We are not looking for a perfect checklist; we are looking for the right person. Why us? At Sungrow's Technical Support team, you will be joining a group of driven, collaborative professionals who genuinely care about the energy transition. This is not just a support role - it is a front-row seat to the future of clean energy, where your work directly impacts customers across France and beyond.You will benefit from:<ul style="margin:0.25em 0px;padding:0px;font-family:Inter , sans-serif;font-size:13px;font-weight:400;color:rgb(62,63,66);font-style:normal;background-color:rgb(255,255,255);"><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">A VIE contract - a unique opportunity for young European professionals to gain international work experience in a global greentech leader.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">A structured, supportive environment where your development is taken seriously - with access to training, resources, and a team that has your back.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">The chance to build deep expertise in solar, storage, and clean energy technology - skills that are increasingly in demand worldwide.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">A multicultural, international team based in Poznań, with strong connections to Sungrow's European network.</li><li style="line-height:20px;font-family:inherit;margin:0.25em 0px;font-size:13px;font-weight:400;">Real impact from day one - your contributions to the French market will be visible, measurable, and meaningful.</li></ul>

The sun is the solution to most of our energy challenges. The ability to harvest solar power and deliver it where and when it is needed exists. We just need to start using it. Sungrow's cutting-edge technology for residential, commercial and large-scale energy generation plants utilizes state-of-the-art PV power generation and system integration technologies to harvest and store this abundant energy and thus provide clean power for all, today, tomorrow and beyond.

Technical Support Remote Engineers (VIE) - Warsaw, Poland (12 months)

Your mission Bonjour et bienvenue ! We are so glad to have you here with us at Sungrow - one of the world's leading forces in clean energy technology. If you are passionate about renewables, love solving technical puzzles, and want to grow in a truly international environment, then keep reading - this one is for you. As a VIE opportunity, this role is ideal for eligible European citizens eager to kick-start or accelerate their international career in the renewable energy sector.Joining our hotline hub in Warsaw, Poland, as a Technical Support Remote Engineer, you can expect your day-to-day to look a lot like this:<ul><li>Be the go-to technical expert on our hotline, supporting distributors, installers, and end users across the French market with confidence and care.</li><li>Manage and resolve incoming tickets efficiently, ensuring every customer query is handled with precision and a smile.</li><li>Create and record FAQ content and online training courses tailored to the needs of your region, making knowledge accessible to all.</li><li>Document processes, solutions, and best practices to continuously improve the support experience.</li><li>Prepare and deliver regular performance reports - weekly, monthly, quarterly, and annually - to keep the department centre informed and aligned.</li><li>Contribute actively to the continuous improvement of our remote support operations in a fast-paced, international team.</li></ul> Your profile Alright, now that you have a feel for what the role is about - let's talk about you! To thrive in this position and truly enjoy the journey, your background should ideally look something like this:<ul><li>A Bachelor's degree or higher in Electrical Engineering or a related field - or equivalent hands-on experience that tells the same story.</li><li>Some previous exposure to the energy sector is a real plus - whether through internships, projects, or professional experience.</li><li>A genuine passion for clean technology and a strong drive to keep learning and growing in this space.</li><li>Excellent command of both French and English at C1 level or above - you will be supporting French-speaking customers and collaborating in English daily.</li><li>Strong proficiency in Microsoft Office tools - Word, Excel, PowerPoint, you know the drill.</li><li>The ability to work independently, stay focused, and adapt quickly in a dynamic environment.</li><li>A quick-learning mindset and the curiosity to deepen your knowledge in the renewable energy world.</li></ul>And don't worry - if you tick most but not all of these boxes, we still want to hear from you. We are not looking for a perfect checklist; we are looking for the right person. Why us? At Sungrow's Technical Support team, you will be joining a group of driven, collaborative professionals who genuinely care about the energy transition. This is not just a support role - it is a front-row seat to the future of clean energy, where your work directly impacts customers across France and beyond.You will benefit from:<ul><li>A VIE contract - a unique opportunity for young European professionals to gain international work experience in a global greentech leader.</li><li>A structured, supportive environment where your development is taken seriously - with access to training, resources, and a team that has your back.</li><li>The chance to build deep expertise in solar, storage, and clean energy technology - skills that are increasingly in demand worldwide.</li><li>A multicultural, international team based in Poznań, with strong connections to Sungrow's European network.</li><li>Real impact from day one - your contributions to the French market will be visible, measurable, and meaningful.</li></ul>

Technical Support Remote Engineers (VIE) - Warsaw, Poland (12 months)

About the Job

About the Company

Sungrow

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