Location:Santiago, Region Metropolitana de Santiago, ChileJob ID: R0125415Date Posted:2026-06-01Company Name:HITACHI ENERGY CHILE S.A.Profession (Job Category):Communications &amp; Corporate AffairsJob Schedule: Full timeRemote:NoJob Description:The opportunityBe part of Network Control, a team within Enterprise Software that delivers world-class network management systems for utilities and power companies. You will support customers using Network Manager, our SCADA/EMS/GMS platform, ensuring their systems run smoothly in production. You will join a skilled, engaged team where your work directly impacts communities and society. This role offers real growth opportunities in a global, collaborative environment.  How you'll make an impact<ul><li>Provide first-line support to customers using Network Manager.</li><li>Manage and resolve incoming support requests from utility and power companies.</li><li>Support planned and unplanned outage management processes.</li><li>Assist customers with SCADA, EMS, and GMS systems in live production environments.</li><li>Collaborate with your team to troubleshoot and find solutions quickly.</li><li>Contribute to the continuous improvement of support processes.</li><li>Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.  </li></ul>Your background<ul><li>Experience in technical support or a similar engineering role.</li><li>Knowledge of SCADA, EMS, or GMS systems.</li><li>Ability to manage multiple support tasks simultaneously.</li><li>Strong communication skills to interact with customers effectively.</li><li>Problem-solving mindset with attention to detail.</li><li>Fluency in English (written and spoken).</li></ul><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Technical Support Engineer

Location:Santiago, Region Metropolitana de Santiago, ChileJob ID: R0125415Date Posted:2026-06-01Company Name:HITACHI ENERGY CHILE S.A.Profession (Job Category):Communications &amp; Corporate AffairsJob Schedule: Full timeRemote:NoJob Description:The opportunityBe part of Network Control, a team within Enterprise Software that delivers world-class network management systems for utilities and power companies. You will support customers using Network Manager, our SCADA/EMS/GMS platform, ensuring their systems run smoothly in production. You will join a skilled, engaged team where your work directly impacts communities and society. This role offers real growth opportunities in a global, collaborative environment.  How you'll make an impact<ul><li>Provide first-line support to customers using Network Manager.</li><li>Manage and resolve incoming support requests from utility and power companies.</li><li>Support planned and unplanned outage management processes.</li><li>Assist customers with SCADA, EMS, and GMS systems in live production environments.</li><li>Collaborate with your team to troubleshoot and find solutions quickly.</li><li>Contribute to the continuous improvement of support processes.</li><li>Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.  </li></ul>Your background<ul><li>Experience in technical support or a similar engineering role.</li><li>Knowledge of SCADA, EMS, or GMS systems.</li><li>Ability to manage multiple support tasks simultaneously.</li><li>Strong communication skills to interact with customers effectively.</li><li>Problem-solving mindset with attention to detail.</li><li>Fluency in English (written and spoken).</li></ul><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Technical Support Engineer

About the Job

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HITACHI ENERGY

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