<p style="text-align:inherit;"><br><br> </p><h2>Position Summary</h2><p>The Application Support Analyst acts as the primary link between our business operations and our technical development team.</p><p>You will support the specialized software applications used to manage the transportation lifecycle (intake weighing, lab data tracking, treatment status, and regulatory reporting).</p><div></div><h2>Key Responsibilities</h2><h3>1. Application Support &amp; Troubleshooting</h3><ul><li>Provide Tier 2 support for proprietary and third-party applications used in transportation management (TMS) and facility operations.</li><li>Diagnose and resolve software issues related to driver mobile apps, scale-house software, and inventory tracking systems.</li><li>Manage the IT service desk queue, prioritizing critical issues that impact truck movement or facility intake.</li></ul><h3>2. Transportation &amp; Logistics Systems</h3><ul><li>Troubleshoot issues regarding digital manifests and bill-of-lading generation for soil transport.</li><li>Assist dispatch teams with software configuration for route optimization and asset allocation.</li></ul><h3>3. Bio-Treatment &amp; Compliance Data</h3><ul><li>Ensure accurate data flow between scale systems and the central database for billing and inventory.</li><li>Assist in generating compliance reports for environmental regulatory bodies using SQL or built-in reporting tools.</li></ul><h2></h2><h2>Qualifications</h2><h3>Education &amp; Experience</h3><ul><li><b>Education:</b> Bachelor’s degree in computer science, Information Systems, or a related field (or equivalent work experience).</li><li><b>Experience:</b> 2–4 years of experience in Application Support, Help Desk, or Systems Analysis is a plus</li><li>Prior experience supporting <b>Logistics/Supply Chain</b>, <b>Waste Management</b>, or <b>Environmental Services</b> software is highly preferred.</li></ul><p></p><p>Technical Skills</p><ul><li><b>Database:</b> Proficiency in <b>SQL</b> (ability to write queries to investigate data discrepancies).</li><li><b>Reporting:</b> Exposure to Power BI.</li></ul><h3></h3><h3>Soft Skills</h3><ul><li>Strong analytical skills with a "root cause" mindset.</li><li>Ability to communicate technical concepts to non-technical stakeholders (e.g., explaining a sync error to a dispatcher).</li><li>Patience and empathy when dealing with high-pressure operational environments.</li></ul><p style="text-align:inherit;"><br><br> </p><p>We thank you for your interest. Only those selected for an interview will be contacted. </p><p></p><p><span>GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact<span> </span></span><a href="mailto:myworkdayrecruitment@gflenv.com"><span>myworkdayrecruitment@gflenv.com</span></a> </p>

<p>GFL Environmental is the only major diversified environmental services company in North America offering services in solid waste management, liquid waste management and soil remediation. Through a strategically located network of facilities across Canada the United States, GFL&rsquo;s dedicated, professional team of employees provides local service to more than 4 million households under municipal contracts and to more than 135,000 industrial, commercial and institutional customers. We offer an unparalleled commitment to customer service, reliability and efficiency and maintain an unwavering focus on safety and compliance with environmental and legislative requirements. At GFL, we believe that by providing accessible, cost-effective environmental solutions we will encourage greater environmental responsibility and allow our customers and the communities we serve to be Green For Life.</p>

Application Support Analyst

<p><br><br>&nbsp;</p><h2>Position Summary</h2><p>The Application Support Analyst acts as the primary link between our business operations and our technical development team.</p><p>You will support the specialized software applications used to manage the transportation lifecycle (intake weighing, lab data tracking, treatment status, and regulatory reporting).</p><div></div><h2>Key Responsibilities</h2><h3>1. Application Support &amp; Troubleshooting</h3><ul><li>Provide Tier 2 support for proprietary and third-party applications used in transportation management (TMS) and facility operations.</li><li>Diagnose and resolve software issues related to driver mobile apps, scale-house software, and inventory tracking systems.</li><li>Manage the IT service desk queue, prioritizing critical issues that impact truck movement or facility intake.</li></ul><h3>2. Transportation &amp; Logistics Systems</h3><ul><li>Troubleshoot issues regarding digital manifests and bill-of-lading generation for soil transport.</li><li>Assist dispatch teams with software configuration for route optimization and asset allocation.</li></ul><h3>3. Bio-Treatment &amp; Compliance Data</h3><ul><li>Ensure accurate data flow between scale systems and the central database for billing and inventory.</li><li>Assist in generating compliance reports for environmental regulatory bodies using SQL or built-in reporting tools.</li></ul><h2></h2><h2>Qualifications</h2><h3>Education &amp; Experience</h3><ul><li><b>Education:</b> Bachelor’s degree in computer science, Information Systems, or a related field (or equivalent work experience).</li><li><b>Experience:</b> 2–4 years of experience in Application Support, Help Desk, or Systems Analysis is a plus</li><li>Prior experience supporting <b>Logistics/Supply Chain</b>, <b>Waste Management</b>, or <b>Environmental Services</b> software is highly preferred.</li></ul><p></p><p>Technical Skills</p><ul><li><b>Database:</b> Proficiency in <b>SQL</b> (ability to write queries to investigate data discrepancies).</li><li><b>Reporting:</b> Exposure to Power BI.</li></ul><h3></h3><h3>Soft Skills</h3><ul><li>Strong analytical skills with a "root cause" mindset.</li><li>Ability to communicate technical concepts to non-technical stakeholders (e.g., explaining a sync error to a dispatcher).</li><li>Patience and empathy when dealing with high-pressure operational environments.</li></ul><p><br><br>&nbsp;</p><p>We thank you for your interest. Only those selected for an interview will be contacted. </p><p></p><p><span>GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact<span>&nbsp;</span></span><a href="mailto:myworkdayrecruitment@gflenv.com"><span>myworkdayrecruitment@gflenv.com</span></a> </p>

Application Support Analyst

About the Job

About the Company

GFL Environmental

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