Role overview We're looking for a full-time Service Delivery Specialist to provide the best customer experience by ensuring the smooth delivery of top-notch services that meet and exceed our customer demands. You will be joining the Product and Customer Success team, working hand in hand with Product Owners, Customer Success Managers and Software Engineers. As a  Service Delivery Specialist you will provide high-performance levels for service-related processes, and implement improvement activities wherever necessary. Your Challenge <ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:11pt;font-family:'Proxima Nova' , sans-serif;color:#172b4d;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Assist in the management of all aspects of the project to agreed-upon customer requirements and ensure all product/technical, quality, and business targets are met</li><li style="list-style-type:disc;font-size:11pt;font-family:'Proxima Nova' , sans-serif;color:#172b4d;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Carry out daily project-related activitie,s including software configuration, maintenance of project plans, and coordination with teams across the business.</li><li style="list-style-type:disc;font-size:11pt;font-family:'Proxima Nova' , sans-serif;color:#172b4d;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Achieving project deliverables and compliance with contract requirements</li><li style="list-style-type:disc;font-size:11pt;font-family:'Proxima Nova' , sans-serif;color:#172b4d;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Identifying, analyzing, and addressing project risks and business outcomes, while regularly sharing lessons learned.</li><li style="list-style-type:disc;font-size:11pt;font-family:'Proxima Nova' , sans-serif;color:#172b4d;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Establish and maintain weekly reporting, by setting up regular internal and external team meetings, capturing minutes, agreed actions, updating teams and senior management</li><li style="list-style-type:disc;font-size:11pt;font-family:'Proxima Nova' , sans-serif;color:#172b4d;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Building strong relationships with customers and stakeholders.</li><li style="list-style-type:disc;font-size:11pt;font-family:'Proxima Nova' , sans-serif;color:#172b4d;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Provide support in other internal tasks such as reporting, internal workshops, etc.</li></ul> Must-haves <ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:11pt;font-family:'Proxima Nova' , sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Bachelor's or Master’s degree (B. S., M.S.) in Energy Markets/Engineering/Sustainability or relevant field</li><li style="list-style-type:disc;font-size:11pt;font-family:'Proxima Nova' , sans-serif;color:#172b4d;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Knowledge in Project Management</li><li style="list-style-type:disc;font-size:11pt;font-family:'Proxima Nova' , sans-serif;color:#172b4d;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Expert proficiency in Microsoft Excel</li><li style="list-style-type:disc;font-size:11pt;font-family:'Proxima Nova' , sans-serif;color:#172b4d;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Be comfortable using the Atlassian Suite of applications (Confluence, Jira)</li><li style="list-style-type:disc;font-size:11pt;font-family:'Proxima Nova' , sans-serif;color:#172b4d;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Have strong problem-solving skills and be able to think outside the box</li><li style="list-style-type:disc;font-size:11pt;font-family:'Proxima Nova' , sans-serif;color:#172b4d;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Customer-oriented, with excellent organization and strong communication skills.</li><li style="list-style-type:disc;font-size:11pt;font-family:'Proxima Nova' , sans-serif;color:#172b4d;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Very fluent in English</li></ul> Nice-to-have <ul style="margin-top:0;margin-bottom:0;"><li style="list-style-type:disc;font-size:11pt;font-family:'Proxima Nova' , sans-serif;color:#172b4d;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Fluent in other European languages (German, French, Dutch, etc)</li><li style="list-style-type:disc;font-size:11pt;font-family:'Proxima Nova' , sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Master's degree related to renewable energy.</li><li style="list-style-type:disc;font-size:11pt;font-family:'Proxima Nova' , sans-serif;color:#222222;background-color:transparent;font-weight:400;font-style:normal;text-decoration:none;">Knowledge of agile/scrum process and principles. </li></ul> Your Benefits <ul><li>Multicultural &amp; friendly cleantech startup environment</li><li>Birthday off — enjoy your special day!</li><li>Hybrid &amp; flexible work setup</li><li>Free coffee, tea, snacks &amp; fresh organic fruit in the office</li><li>Company-sponsored team events twice a year, plus fun after-work activities</li><li>Save money with Cobee on meals, transport, and more</li><li>Referral bonus program — help us grow the team and get rewarded</li></ul> Diversity &amp; Inclusion In Flexidao we embrace diversity by having and promoting an inclusive and diverse environment. Therefore, we are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, or gender identity or expression. Recruitment Process <ul><li>Google Meet  interview with HR</li><li>Google Meet interview with our Head of Product</li><li>Google Meet interview with the other Service Delivery Specialists</li><li>Google Meet with our CEO</li></ul> Apply now before it’s too late! We don’t offer just a “job”. It’s about building cool stuff that matters, together with a great team.

Flexidao&nbsp;offers an advanced data, software, and advisory solution to the electricity market. This enables customers to navigate the complexity of an ever-evolving clean energy market, assessing climate-related risks and pursuing carbon-aware procurement strategies.
Flexidao is headquartered in Amsterdam and has data access capabilities spanning across Europe, the US and the APAC region.
Our&nbsp;mission&nbsp;is to provide the data, digital tools, and expertise so organizations can measure, manage and work to eliminate their energy-related emissions.
Thanks to our international partnerships with leading companies and other kinds of organizations such as&nbsp;Google, Microsoft,&nbsp;and&nbsp;Vodafone,&nbsp;but also the&nbsp;United Nations, among others, we are a strong voice in the energy and sustainability ecosystem.

Service Delivery Specialist

Role overview We're looking for a full-time&nbsp;Service Delivery Specialist&nbsp;to provide the best customer experience by ensuring the smooth delivery of top-notch services that meet and exceed our customer demands. You will be joining the Product and Customer Success team, working hand in hand with Product Owners, Customer Success Managers and Software Engineers.&nbsp;As a &nbsp;Service Delivery Specialist you will provide high-performance levels for service-related processes, and implement improvement activities wherever necessary. Your Challenge <ul><li>Assist in the management of all aspects of the project to agreed-upon customer requirements and ensure all product/technical, quality, and business targets are met</li><li>Carry out daily project-related activitie,s including software configuration, maintenance of project plans, and coordination with teams across the business.</li><li>Achieving project deliverables and compliance with contract requirements</li><li>Identifying, analyzing, and addressing project risks and business outcomes, while regularly sharing lessons learned.</li><li>Establish and maintain weekly reporting, by setting up regular internal and external team meetings, capturing minutes, agreed actions, updating teams and senior management</li><li>Building strong relationships with customers and stakeholders.</li><li>Provide support in other internal tasks such as reporting, internal workshops, etc.</li></ul> Must-haves <ul><li>Bachelor's or Master’s degree (B. S., M.S.) in Energy Markets/Engineering/Sustainability or relevant field</li><li>Knowledge in Project Management</li><li>Expert proficiency in Microsoft Excel</li><li>Be comfortable using the Atlassian Suite of applications (Confluence, Jira)</li><li>Have strong problem-solving skills and be able to think outside the box</li><li>Customer-oriented, with excellent organization and strong communication skills.</li><li>Very fluent in English</li></ul> Nice-to-have <ul><li>Fluent in other European languages (German, French, Dutch, etc)</li><li>Master's degree related to renewable energy.</li><li>Knowledge of agile/scrum process and principles.&nbsp;</li></ul> Your Benefits <ul><li>Multicultural &amp; friendly cleantech startup environment</li><li>Birthday off — enjoy your special day!</li><li>Hybrid &amp; flexible work setup</li><li>Free coffee, tea, snacks &amp; fresh organic fruit in the office</li><li>Company-sponsored team events twice a year, plus fun after-work activities</li><li>Save money with Cobee on meals, transport, and more</li><li>Referral bonus program — help us grow the team and get rewarded</li></ul> Diversity &amp; Inclusion In Flexidao we embrace&nbsp;diversity&nbsp;by having and promoting an inclusive and diverse environment. Therefore, we are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, or gender identity or expression. Recruitment Process <ul><li>Google Meet &nbsp;interview with HR</li><li>Google Meet interview with our Head of Product</li><li>Google Meet interview with the other Service Delivery Specialists</li><li>Google Meet with our CEO</li></ul> Apply now before it’s too late! We don’t offer just a “job”. It’s about building cool stuff that matters, together with a great team.

Service Delivery Specialist

About the Job

About the Company

Flexidao

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