Work with us to sustainably bring brands to life! As Key Account Support Officer, you will be responsible for managing and supporting the National Business Manager in a fast-paced FMCG Contract Manufacturing environment. This role focuses on ensuring excellent service delivery, managing customer relationships, and handling inquiries and order-related issues. The ideal candidate will be proactive, detail-oriented, and customer-focused, assisting in maintaining strong, long-lasting relationships with customers while ensuring smooth customer service support.Your key responsibilities will be to:<ul><li>As the primary point of contact for customers, handle inquiries, complaints, and feedback in a professional and timely manner.</li><li>Address customer concerns regarding product availability, pricing, order status, and delivery timelines.</li><li>Ensure clear communication and proactive updates to customers regarding order progress or any delays</li><li>Work closely with internal departments such as Sales, Production, Logistics, and Finance to ensure a smooth flow of information and prompt resolution of customer issues.</li><li>Assist the National Business Manager by providing necessary customer information and supporting in administrative tasks such as preparing quotations, order processing, and documentation.</li><li>Track and report on customer satisfaction via dealing with their individual contacts, providing regular feedback to the National Business Manager on potential areas for improvement.</li><li>Maintain accurate customer records and order history, ensuring all communications and orders are properly logged in the PCM System / Sharepoint</li><li>Generate reports on customer service metrics, such as response time, order fulfillment, and customer satisfaction, to assist in performance reviews.</li><li>Your skills and experienceTo be successful in this role, you’ll have:</li><li>Solid experience and tenure in customer service or Sales Support or, preferably in the FMCG or manufacturing sectors.</li><li>Strong communication and interpersonal skills, with the ability to engage customers effectively.</li><li>Problem-solving mindset and a proactive approach to issue resolution.</li><li>Excellent organizational and time-management abilities.</li><li>Knowledge of SAP and Microsoft Office Suite.</li><li>Understanding of the FMCG sector and manufacturing processes is a plus</li></ul>

Our vision is to lead the Circular Economy through Packaging, Reuse and Recycling solutions. It&rsquo;s a future-driven group commitment, designed to create lasting value.

Key Account Support Officer - Aldi

&nbsp;Work with us to sustainably bring brands to life! As Key Account Support Officer, you will be responsible for managing and supporting the National Business Manager in a fast-paced FMCG Contract Manufacturing environment. This role focuses on ensuring excellent service delivery, managing customer relationships, and handling inquiries and order-related issues. The ideal candidate will be proactive, detail-oriented, and customer-focused, assisting in maintaining strong, long-lasting relationships with customers while ensuring smooth customer service support.Your key responsibilities will be to:<ul><li>As the primary point of contact for customers, handle&nbsp;inquiries, complaints, and feedback in a professional and timely manner.</li><li>Address customer concerns regarding product availability, pricing, order status, and delivery timelines.</li><li>Ensure clear communication and proactive updates to customers regarding order progress or any delays</li><li>Work closely with internal departments such as Sales, Production, Logistics, and Finance to ensure a smooth flow of information and prompt resolution of customer issues.</li><li>Assist the National Business Manager by providing necessary customer information and supporting in administrative tasks such as preparing quotations, order processing, and documentation.</li><li>Track and report on customer satisfaction via dealing with their individual contacts, providing regular feedback to the National Business Manager on potential areas for improvement.</li><li>Maintain accurate customer records and order history, ensuring all communications and orders are properly logged in the PCM System / Sharepoint</li><li>Generate reports on customer service metrics, such as response time, order fulfillment, and customer satisfaction, to assist in performance reviews.</li><li>Your skills and experienceTo be successful in this role, you’ll have:</li><li>Solid experience and tenure in customer service or Sales Support or, preferably in the FMCG or manufacturing sectors.</li><li>Strong communication and interpersonal skills, with the ability to engage customers effectively.</li><li>Problem-solving mindset and a proactive approach to issue resolution.</li><li>Excellent organizational and time-management abilities.</li><li>Knowledge of SAP and Microsoft Office Suite.</li><li>Understanding of the FMCG sector and manufacturing processes is a plus</li></ul>

Key Account Support Officer - Aldi

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Pact Group

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