About the roleYou'll be our first in-house product designer, reporting to our Chief Product &amp; Technology Officer and working closely with our colleagues in growth, product and engineering. You'll own design across:Our digital platform - the backbone of how we communicate with customers, from first engagement through to project completion. Your job is to make it useful, clear and effective.Growth experiments - testing new ways to engage prospects at the top of the funnel and understand what they need.Internal tools and supplier interfaces - so our team and installers can move fast and stay coordinated.What you'll be doingDesigning end-to-end experiences. You'll take problems like "how do we present options to a customer" or "how do installers know what's expected" and turn them into flows, prototypes and eventually shipped features.Talking to customers. You'll speak directly with homeowners, run usability tests, and use what you learn to shape what we build. Designing for growth and conversion. You'll own the design of our acquisition and activation experiences. This means designing landing pages, testing signup flows, optimising conversion points, and being part of experiments that seek to understand what drives homeowners to take action. You'll work directly with our Growth team to test hypotheses, interpret results, and iterate quickly based on data.Building and owning your tech stack. You'll choose and implement the design tools, processes, and systems that work best for you and the team. Whether that's Figma, prototyping tools, design systems, component libraries, or AI-powered workflows, you'll have full ownership to set up what you need to be effective.Moving fast and learning. Some weeks you'll ship scrappy experiments just to learn. Other times you'll slow down and obsess over the details that make things feel trustworthy and polished.Working as one team. You'll be collaborating closely with our Product Lead, founders, growth and engineering teams. No handovers or working in isolation.Building foundations. You'll help establish our design system, patterns and ways of working as we scale.

Furbnow is a retrofit service for homeowners looking to start their journey to reducing their energy bills and carbon emissions, and having a warmer home. Customers want impartial advice and clear information on what will work for their home and lifestyle, how they can stage the work to fit their budget and minimise disruption. They want help finding installers and support if something goes wrong.

Product Designer

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Furbnow