SIA Ignitis Latvija is looking for a proactive and experienced Contact Center Channel Manager to join our Sales and Customer Support team. In this role, you will be responsible for the strategic development, quality control, and daily management of our contact center operations. You will focus on optimizing our sales processes, automating and improving our CRM system, and ensuring an excellent standard of customer service. This position is directly subordinate to the Head of Sales and Customer Support. If that speaks to you, we’d be happy to welcome you to our team! Click here to read the job description in Latvian: https://smrtr.io/vVt4LTake YOUR part in #EnergySmart!  You will contribute to green and secure energy ecosystem creation by:  <ul><li>Leading contact center project management, including strategy development, quality control, and providing daily support</li><li>Managing the Customer Relationship Management (CRM) system, including process management, continuous improvement, and automation</li><li>Maintaining, optimizing, and improving the sales process to achieve set company goals</li><li>Ensuring a high-quality customer support process, improving after-sales service, and providing excellent customer care</li><li>Maintaining and structuring customer databases and performing results analytics</li><li>Performing othe/r tasks within your scope as assigned by the direct manager or Head of Department</li></ul>

Ignitis Group is a renewables-focused integrated utility.
The group&rsquo;s core activities include power and heat production and supply, power and natural gas trading and distribution, and power system maintenance and development. The development of green energy is a priority for Ignitis Group with an aim to become the region&rsquo;s main competence center for new energy and a leader in distributed energy solutions in the Baltic Sea region and beyond. Group companies operate in Lithuania, Latvia, Estonia, Poland and Finland. Group innovation fund invests in energy startups in the UK, Norway and France.

CONTACT CENTER CHANNEL MANAGER (F/M/D)

SIA Ignitis Latvija is looking for a proactive and experienced Contact Center Channel Manager to join our Sales and Customer Support team. In this role, you will be responsible for the strategic development, quality control, and daily management of our contact center operations. You will focus on optimizing our sales processes, automating and improving our CRM system, and ensuring an excellent standard of customer service. This position is directly subordinate to the Head of Sales and Customer Support.&nbsp;If that speaks to you,&nbsp;we’d&nbsp;be happy to welcome you to our team!&nbsp;Click here to read the job description in Latvian:&nbsp;https://smrtr.io/vVt4LTake&nbsp;YOUR part&nbsp;in #EnergySmart!&nbsp;&nbsp;You will contribute to green and secure energy ecosystem creation by:&nbsp;&nbsp;<ul><li>Leading contact center project management, including strategy development, quality control, and providing daily support</li><li>Managing the Customer Relationship Management (CRM) system, including process management, continuous improvement, and automation</li><li>Maintaining, optimizing, and improving the sales process to achieve set company goals</li><li>Ensuring a high-quality customer support process, improving after-sales service, and providing excellent customer care</li><li>Maintaining and structuring customer databases and performing results analytics</li><li>Performing othe/r tasks within your scope as assigned by the direct manager or Head of Department</li></ul>

CONTACT CENTER CHANNEL MANAGER (F/M/D)

About the Job

About the Company

Ignitis group

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