Responsibilities / Tasks<ul><li>Manage the Technical Operations team, overseeing the project management of customer onboarding, coordinating remotely with the installation team, and ensuring successful ongoing system performance on each dairy site.</li><li>Lead the Customer Success team to develop and maintain strong client relationships once systems are fully implemented and operational.</li><li>Plan and deliver training sessions for distributors worldwide, ensuring they are equipped to install and support the CattleEye product within their territories.</li><li>Conduct regular remote demonstrations of system features, clearly communicating how the functionality delivers value at farm level.</li><li>Monitor client system usage against predefined KPIs and provide regular reporting to the management team.</li><li>Contribute to future product and process development by feeding customer and operational insights into the product roadmap.</li><li>Perform data analysis on CattleEye system outputs and on-farm data to address and resolve customer queries.</li><li>Maintain oversight of customer retention metrics, including tracking KPIs such as customer churn.</li></ul>Your Profile / Qualifications<ul><li>Honours degree in Agricultural or Technology related subject (desirable)</li><li>Experience within the agricultural livestock industry preferably dairy (desirable)</li><li>Experience of customer success in a SaaS environment</li><li>Project management experience of on farm (or similar) installation projects</li><li>Experience leading and managing a team</li><li>Fully conversant with a range of CRM tools and processes used in SaaS businesses</li><li>Experience of data analytics tools such as Microsoft Power BI</li><li>An understanding of the dairy industry</li><li>Proficient user of MS office suite</li><li>Excellent interpersonal, presentation and customer relationship skills</li></ul>Did we spark your interest? Then please click apply above to access our guided application process.

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<div id="ember59" class="ember-view organization-about-module__content-consistant-cards-description">GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group specializes in machinery, plants, as well as process technology and components. GEA provides sustainable solutions for sophisticated production processes in diverse end-user markets and offers a comprehensive service portfolio.</div>
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CattleEye Customer Success Manager

Responsibilities / Tasks<ul><li>Manage the Technical Operations team, overseeing the project management of customer onboarding, coordinating remotely with the installation team, and ensuring successful ongoing system performance on each dairy site.</li><li>Lead the Customer Success team to develop and maintain strong client relationships once systems are fully implemented and operational.</li><li>Plan and deliver training sessions for distributors worldwide, ensuring they are equipped to install and support the CattleEye product within their territories.</li><li>Conduct regular remote demonstrations of system features, clearly communicating how the functionality delivers value at farm level.</li><li>Monitor client system usage against predefined KPIs and provide regular reporting to the management team.</li><li>Contribute to future product and process development by feeding customer and operational insights into the product roadmap.</li><li>Perform data analysis on CattleEye system outputs and on-farm data to address and resolve customer queries.</li><li>Maintain oversight of customer retention metrics, including tracking KPIs such as customer churn.</li></ul>Your Profile / Qualifications<ul><li>Honours degree in Agricultural or Technology related subject (desirable)</li><li>Experience within the agricultural livestock industry preferably dairy (desirable)</li><li>Experience of customer success in a SaaS environment</li><li>Project management experience of on farm (or similar) installation projects</li><li>Experience leading and managing a team</li><li>Fully conversant with a range of CRM tools and processes used in SaaS businesses</li><li>Experience of data analytics tools such as Microsoft Power BI</li><li>An understanding of the dairy industry</li><li>Proficient user of MS office suite</li><li>Excellent interpersonal, presentation and customer relationship skills</li></ul>Did we spark your interest? Then please click apply above to access our guided application process.

CattleEye Customer Success Manager

About the Job

About the Company

GEA

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