<div>Founded in 2017, we're Europe's fastest-growing marketplace for refurbished products, active in 12 European countries, having surpassed €2Bn in GMV - all this while being profitable. With beautiful headquarters in Vienna, we have a remote-first culture and Refurbed’s 250 employees can also enjoy two months of workation per year. We’ve been recognized for three consecutive years as the Top DACH Employer by <a href="https://www.kununu.com/at/refurbed">Kununu. </a>Our mission is to empower customers to buy products up to 40% cheaper while making a substantial impact on reducing CO2 emissions - Join us to make consumption more sustainable!</div> Join refurbed as our Delivery Solutions and Operations Lead — and shape the future of circular commerce across Europe. We’re looking for an experienced B2C e-commerce and platform logistics professional to shape and scale Refurbed’s shipping and delivery experience.Your mission: improve delivery satisfaction, influence NPS and retention, and elevate the customer experience while navigating the complexity of a marketplace model. You’ll combine logistics expertise, Product &amp; Tech fluency, and commercial acumen to lead initiatives end-to-end — from identifying opportunities and building business cases to collaborating with Product, Tech, and Supply to bring them to life. WHO YOU ARE: <ul><li>Several years of e-commerce logistics experience, ideally from a marketplace, combining operational know-how with strong Product, Tech, and commercial fluency.</li><li>Highly analytical — able to turn complexity into clear business opportunities and scalable operational solutions.</li><li>Entrepreneurial and collaborative — skilled at aligning diverse stakeholders and partners around shared goals.</li><li>AI-literate and data-driven, using technology to make smarter, faster decisions.</li><li>An experienced negotiator and relationship builder, comfortable working eye-to-eye with senior external partners.</li><li>Fluent in English; German is a plus.</li></ul> WHAT YOU WILL DO: <ul><li>Define and execute Refurbed’s shipping and delivery strategy, focusing on express shipping, reverse logistics, preferred carriers, and alternative delivery locations.</li><li>Act as the business owner for logistics initiatives, shaping scalable, seller-friendly solutions with Product &amp; Tech.</li><li>Build and validate business cases for new shipping models and delivery experiences, ensuring commercial soundness and operational feasibility.</li><li>Develop and manage carrier partnerships, negotiating terms, ensuring performance, and driving adoption of best-performing carriers across markets.</li><li>Lead and develop one Carrier &amp; Operations Manager.</li></ul>This role is ideal for someone who loves solving customer challenges, thrives in complexity, and enjoys turning operational puzzles into effective, scalable solutions.If you’re ready to build something that matters — and make refurbished the first choice for more customers — we’d love to meet you.<div>WHY YOU WILL ENJOY WORKING WITH US:Our Culture and Values:<ul><li>Decisions should be made based on facts and not by hierarchy levels? We sure think so!</li><li>We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.</li><li>You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future!</li><li>No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!</li></ul>Personal &amp; Professional Development:<ul><li>You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you.</li><li>We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.</li><li>We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.</li></ul>Flexibility:<ul><li>We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊</li><li>We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.</li><li>You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops</li></ul>…and much more! See https://careers.refurbed.com/ for further insights!</div>

Refurbed operates as an online marketplace for refurbished products in the german-speaking world. It sells renewed phones, laptops and tablets which are up to 40% cheaper and 100% more environmentally friendly than their brand-new, store-bought counterparts. Refurbed devices are renewed through a 40-step process, making them look like new and function like new. On top of that, each device comes with at least a 12-month guarantee. The company was founded in 2017 and is headquartered in Vienna, Austria.


Senior Lead - Delivery Solutions and Operations (f/m/x) - remote

<div>Founded in 2017, we're Europe's fastest-growing marketplace for refurbished products, active in 12 European countries, having surpassed €2Bn in GMV - all this while being profitable. With beautiful headquarters in Vienna, we have a remote-first culture and Refurbed’s 250 employees can also enjoy two months of workation per year. We’ve been recognized for three consecutive years as the Top DACH Employer by <a href="https://www.kununu.com/at/refurbed">Kununu. </a>Our mission is to empower customers to buy products up to 40% cheaper while making a substantial impact on reducing CO2 emissions - Join us to make consumption more sustainable!</div>&nbsp;Join refurbed as our Delivery Solutions and Operations Lead — and shape the future of circular commerce across Europe.&nbsp;We’re looking for an experienced B2C e-commerce and platform logistics professional to shape and scale Refurbed’s shipping and delivery experience.Your mission: improve delivery satisfaction, influence NPS and retention, and elevate the customer experience while navigating the complexity of a marketplace model.&nbsp;You’ll combine logistics expertise, Product &amp; Tech fluency, and commercial acumen to lead initiatives end-to-end — from identifying opportunities and building business cases to collaborating with Product, Tech, and Supply to bring them to life.&nbsp;WHO YOU ARE:&nbsp;<ul><li>Several years of e-commerce logistics experience, ideally from a marketplace, combining operational know-how with strong Product, Tech, and commercial fluency.</li><li>Highly analytical — able to turn complexity into clear business opportunities and scalable operational solutions.</li><li>Entrepreneurial and collaborative — skilled at aligning diverse stakeholders and partners around shared goals.</li><li>AI-literate and data-driven, using technology to make smarter, faster decisions.</li><li>An experienced negotiator and relationship builder, comfortable working eye-to-eye with senior external partners.</li><li>Fluent in English; German is a plus.</li></ul>&nbsp;WHAT YOU WILL DO:&nbsp;<ul><li>Define and execute Refurbed’s shipping and delivery strategy, focusing on express shipping, reverse logistics, preferred carriers, and alternative delivery locations.</li><li>Act as the business owner for logistics initiatives, shaping scalable, seller-friendly solutions with Product &amp; Tech.</li><li>Build and validate business cases for new shipping models and delivery experiences, ensuring commercial soundness and operational feasibility.</li><li>Develop and manage carrier partnerships, negotiating terms, ensuring performance, and driving adoption of best-performing carriers across markets.</li><li>Lead and develop one Carrier &amp; Operations Manager.</li></ul>This role is ideal for someone who loves solving customer challenges, thrives in complexity, and enjoys turning operational puzzles into effective, scalable solutions.If you’re ready to build something that matters — and make refurbished the first choice for more customers — we’d love to meet you.<div>WHY YOU WILL ENJOY WORKING WITH US:Our Culture and Values:<ul><li>Decisions should be made based on facts and not by hierarchy levels? We sure think so!</li><li>We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.</li><li>You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future!</li><li>No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!</li></ul>Personal &amp; Professional Development:<ul><li>You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you.</li><li>We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.</li><li>We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.</li></ul>Flexibility:<ul><li>We care about a healthy work/life balance.&nbsp;We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊</li><li>We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.</li><li>You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops</li></ul>…and much more! See https://careers.refurbed.com/ for further insights!</div>

Senior Lead - Delivery Solutions and Operations (f/m/x) - remote

About the Job

About the Company

refurbed

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