Job DescriptionThis candidate is a self-starter who can work with minimal supervision providing IT support.  Responsible for maintenance of site servers, site network equipment, site telephony, desktop hardware and peripherals.  Responsible for installation and support of desktop hardware and desktop software.  Responsible for responding to user calls and requests for assistance.Key Responsibilities: <ul><li>Self-motivated to complete assignments on time, yet able to determine when to ask questions for clarification or further direction.</li><li>Provide first point of contact for all support issues for end-user technical support maximizing the end user’s experience.</li><li>Establish and maintain effective relationships with all levels of users at office and the field site.</li><li>Ensures an outstanding level of customer service by providing direct IT support to individuals throughout the organization.</li><li>Additionally, IT aspects of tendering. Such as document uploads, ensuring website support.</li><li>Prioritize service issues based on multiple competing priorities and objectives.</li><li>Setup, install and maintain desktop and laptop hardware/software and peripherals and network printers</li><li>Maintain site network file structures, access rights, network security, network users, network printing and desktop user environments.</li><li>Maintain site network servers by applying patches, logging changes and monitoring error logs.</li><li>Troubleshoot and repair problems with the site network, server, and telephony infrastructure and systems.</li><li>Troubleshoot and resolve problems encountered in the use of site systems and desktop applications.</li><li>Assist with maintaining computer room, site network cabling and department documentation.</li><li>Non-business hour time may be required to repair and troubleshoot problems to provide efficient, quality service.</li><li>Maintain site specific desktop application setup, standards and streamline processes to eliminate future problems.</li><li>Prepare cost requests and procure equipment to meet business needs.</li><li>Maintain site hardware/software inventories and assist with the audit of site hardware and software.</li><li>Monitor site-based server hardware uptime, virus protection and site-based software updates.</li><li>Assist with system backups and disaster recovery plans.</li><li>Escalate issues and concerns to the manager, as appropriate.</li><li>Ensure all technical support related activities comply with the global Harsco compliance standards and procedures.</li><li>Document all support calls for systems performance and metrics reporting.</li><li>Dependability, regular attendance, and the ability to work extended hours are required.</li><li>Perform other reasonably-related tasks as assigned by management</li><li>Travel to field-site to support an IT installation may be needed as required</li></ul>

We believe in doing what is right - for our customers, our people, our communities and the environment. Our Clean Earth division provides essential processing, treatment, disposal and recycling solutions for a wide range of complex, highly recurring waste streams such as hazardous and non-hazardous waste, contaminated soil and dredged material. Our Harsco Environmental division is the premier provider of material processing and environmental services to the global steel and metals industries, pursuing a circular economy by giving byproducts a new purpose. We deliver solutions for a changing world, and our commitment to sustainability is rooted in our past and will define our future. Our vision is for Enviri Corporation is to be a global leader of environmental solutions in the markets and industries we serve.

ICT Specialist 

Job DescriptionThis candidate is a self-starter who can work with minimal supervision providing IT support.&nbsp; Responsible for maintenance of site servers, site network equipment, site telephony, desktop hardware and peripherals.&nbsp; Responsible for installation and support of desktop hardware and desktop software.&nbsp; Responsible for responding to user calls and requests for assistance.Key Responsibilities: <ul><li>Self-motivated to complete assignments on time, yet able to determine when to ask questions for clarification or further direction.</li><li>Provide first point of contact for all support issues for end-user technical support maximizing the end user’s experience.</li><li>Establish and maintain effective relationships with all levels of users at office and the field site.</li><li>Ensures an outstanding level of customer service by providing direct IT support to individuals throughout the organization.</li><li>Additionally, IT aspects of tendering. Such as document uploads, ensuring website support.</li><li>Prioritize service issues based on multiple competing priorities and objectives.</li><li>Setup, install and maintain desktop and laptop hardware/software and peripherals and network printers</li><li>Maintain site network file structures, access rights, network security, network users, network printing and desktop user environments.</li><li>Maintain site network servers by applying patches, logging changes and monitoring error logs.</li><li>Troubleshoot and repair problems with the site network, server, and telephony infrastructure and systems.</li><li>Troubleshoot and resolve problems encountered in the use of site systems and desktop applications.</li><li>Assist with maintaining computer room, site network cabling and department documentation.</li><li>Non-business hour time may be required to repair and troubleshoot problems to provide efficient, quality service.</li><li>Maintain site specific desktop application setup, standards and streamline processes to eliminate future problems.</li><li>Prepare cost requests and procure equipment to meet business needs.</li><li>Maintain site hardware/software inventories and assist with the audit of site hardware and software.</li><li>Monitor site-based server hardware uptime, virus protection and site-based software updates.</li><li>Assist with system backups and disaster recovery plans.</li><li>Escalate issues and concerns to the manager, as appropriate.</li><li>Ensure all technical support related activities comply with the global Harsco compliance standards and procedures.</li><li>Document all support calls for systems performance and metrics reporting.</li><li>Dependability, regular attendance, and the ability to work extended hours are required.</li><li>Perform other reasonably-related tasks as assigned by management</li><li>Travel to field-site to support an IT installation may be needed as required</li></ul>

ICT Specialist

About the Job

About the Company

Enviri

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