Head of Customer Experience

At Orbisk, we’re on a mission to create a world where zero food waste isn’t just a dream—it’s a reality. We combine cutting-edge tech with a sustainability-first mindset to help the hospitality industry make smarter, greener choices. As a proud B-Corp, we’re leading the way in the fight against food waste, and our results speak volumes: over 3,238,704 kg of food waste eliminated in 42+ countries (and counting!). 🌍

We don’t just offer technology; we’re a trusted partner to our customers, working alongside them to create lasting change. Through innovation and listening closely to their needs, we’ve built a solution that drives both environmental and business success.

With our team growing rapidly, we’re looking for a Head of Customer Experience to help us build the future—one that’s greener, smarter, and waste-free. Let’s create impact together! 🌱

What's on the menu?

At Orbisk, we are looking for a hands-on, data driven Head of Customer Experience to lead our growing team. Your teams are responsible for managing our Customers, and delivering our service globally. You will manage three direct reports: two Team Leads for Customer Success Teams and one Head of Enterprise Account Management. You will grow the team and structure it so you can focus on optimizing processes and structuring the organization for scalability. Our team has expanded, and we expect further growth this year. We need someone who can define a clear vision and translate it into effective execution.

In this role, you will focus on process automation and optimization (for example, using AI). Ensuring that our services are consistent and effective across all customers and all the time our team spends with our clients will be quality time spent on value add through our knowledge - leveraging the power of technology to fix the fundamentals. You will empower your reports to manage their teams, support in complex customer cases, and drive innovation and automation in our approach. You will work closely with the product team to implement customer-driven improvements and ensure we focus on the right initiatives that drive long-term customer success and retention. 

The key ingredients for success: 

• Proven ability to develop and execute a vision for a growing team.

• Experienced in managing enterprise accounts in a SaaS company.

• Experience in process optimization and automation, structuring client success within a rapid scaling product .

• Approximately 6 years of experience in a leadership role within a customer-facing department (or similar customer-facing department) in an environment that delivers a contact-intensive product at scale.

• Experience with CRM systems (HubSpot is a plus).

• A proactive and analytical mindset, focused on continuous improvement and innovation.

Why join Orbisk?
There are plenty of good reasons. Some are big—like making a real impact by reducing food waste and cutting CO2 and water footprints worldwide. Others are more personal—joining a fast-growing scale-up is exciting, full of opportunities, and yes, a great story to share. Plus, you’ll be part of a team that’s driven, innovative, and just a little adventurous. And of course, we’ve got some great perks to offer too:

• €7,500 - €8,000 per month ex. holiday allowance (depending on knowledge and experience)

• 32-40 hour work week in a hybrid office setting, lunch included.

• To take a break to recharge, we encourage you to take 30 days of annual leave per year (based on full time).

• To ensure you are taken care of later on, we have a pension contribution of 7%.

• Everyone has different needs when it comes to benefits. That’s why we offer you an Alleo flexible spending budget of € 40 per month. This includes access to various health, wellness and lifestyle providers, for example, Classpass, Hellofresh, Swapfiets and more! 

• To support your learning and growth, we offer an annual personal education budget of €500. But we also organize additional team learning activities and if needed provide access to career coaches.

• An annual home office budget of €250 is offered, so you can create a nice work from home space, as well as a travel allowance for when you work from home.

• We make sure we regularly organize company activities to connect and have fun with your colleagues.